Shipping Information
No matter the size or cost of the order it ships free for customers in the United States. This includes Alaska and Hawaii but may not include Puerto Rico, American Samoa, Guam, Northern Mariana Islands, US Minor Outlying Islands, the US Virgin Islands. It's our honor to also provide free shipping to our troops at their APO/FPO/DPO shipping addresses.
Our experienced and knowledgeable shipping team will choose the most optimized shipping method based on your address and the size of your order. When placing your order, please be aware that only USPS ships to PPO, APO or DPO addresses. Our Shopping Cart automatically displays your shipping options and any applicable fees.
Within the 48 contiguous United States, you can expect delivery from 2 to 5 business days after placing your order. For Alaska and Hawaii shipping times may be increased by a few days. Due to COVID related supply chain and staffing disruptions there may be rare cases where shipping from an affected warehouse takes slightly longer than normal. We will do our best to communicate and minimize any delays.
Delivery Service Alerts
In the event that severe weather, a natural disaster, or some other uncontrollable event causes a delay of your expedited shipment, shipping refunds are not available.
For updates regarding possible delays affecting delivery services, follow the links below.
• UPS: https://www.ups.com/us/en/service-alerts.page
• USPS: http://about.usps.com/news/service-alerts/resident-weather-updates.htm
Tracking Your Order
For your peace of mind, we make sure your package is never completely out of reach. Upon shipment of your order, we'll email you tracking information so you can keep an eye on your package as it makes its way to you. If you don’t receive the email after you successfully place and order please check your Spam or Junk mail folders and tell your e-mail program not to send email from SimplyNutrients.com to the junk folder.
The tracking number will not display any data for up to 24 hours but please be assured your package is in transit. This delay is caused by the carriers as they take time to update their system to reflect the location of the package once they receive it from our warehouse.
Expedited Shipping
We offer expedited shipping on some orders depending on the product. Please call us at (800) 560-1492 or email us with what you want to order and the address it’s going to and we’ll provide you a quote on what expedited shipping would be. Due to the complexity of expedited shipping we have members of our customer service team handle these requests personally to make sure you receive the product on time and for the most cost effective shipping option available.
Heat Sensitive Products
All heat sensitive products we sell are manufactured with overages that ensure label potency when exposed to extreme temperatures for short periods of time. As a courtesy, an ice pack will be included with your shipment at no additional charge. Although the ice pack will most likely melt during shipping and be warm to the touch, product integrity will be retained by refrigeration upon arrival. Products requiring refrigeration will be shipped with ice packs as a standard from early May to early October. During other months of year, due to mild weather, ice packs are not required.
As UPS does not deliver on the weekend, some probiotic orders may be held until Monday for shipping so that orders don't get stuck in a UPS warehouse for the weekend during times where certain parts of the country experience extreme heat. We are committed to ensuring you receive your heat sensitive product without it being compromised by excessive heat. Thank you for your understanding.
If you would like your items to be shipped with ice packs from the months of November to April, please indicate that on your order form. Ice packs, on request, are $2.50 per order and we will charge your credit card on file when the order ships.
Shipping Address Errors
Additional charges may be applied if the delivery address you provide is incorrect or if the package needs to be forwarded to a different location due to an error in communicating the information to us. Don't forget those apartment, suite and unit numbers and your daytime telephone number. We cannot be responsible for problems your order may encounter due to inaccuracies in the information you provide. Please be precise in the Shopping Cart!
Failure of you to receive, miss the delivery of, or refusal to accept your shipment does not relieve you from the shipping/handling incurred by your order and may not relieve you from the cost of the products shipped. It is your responsibility to contact us within 5 business days of not receiving your order. We will do our best to help outside of the five business day window but there is a much greater chance of success in resolving the issue with the shipping carrier within 5 business days of the expected delivery date.
Back Orders
In the rare event that a popular item is out-of-stock, or shipping must be delayed, we will place your order on 'temporary back-order status' and email you with the projected shipping date. Once we have received the back-ordered item(s), we will email you with notification that your order has shipped. You will be able to determine your order status at any time, including any notifications of back orders and shipping delays, by accessing your "order status" page through the link provided on the confirmation email sent to you at the time the order was placed.
If your order contains multiple items one of which is back ordered we will ship the items that are available and ask you if you want to wait or cancel either the whole order or just cancel the product(s) that were back ordered. We will ship out the backordered items to you when they are in stock with no additional shipping charges to you.
Please note that shipping costs are not refunded if your order is delayed or if items are back-ordered assuming we have shipped out other items in your order. For orders where all products are cancelled you will receive a complete refund.